Recent Posts

Earthquake plans

7/5/2021 (Permalink)

Safety plan when the ground starts to shake. When an earthquake happens locate a place in each room of the house that you can go to in case of an earthquake also keep flashlights in a nearby accessible place. This spot should be where nothing can fall on you. Remain inside until the shaking stops and you are sure it is safe to exit the building. When it begins to shake take cover under a desk or table and hold on. Stay away from windows in case of them breaking and causing injuries and also stay away from light fixtures.. If you are in bed remain there hold on and protect your head with a pillow. If you are outside, find a clear spot away from buildings, trees, and power lines and drop to the ground. If you are in a car, begin to slow down and locate a safe place never near a tree, or a building that may collapse. Remain in your car until the shaking has stopped.

SERVPRO of San Jacinto/Idyllwild/Lakeview

6/7/2021 (Permalink)

When you're looking for a company to clean up after a water, fire or mold damage has occurred. You can call SERVPRO of San Jacinto/Idyllwild/Lakeview. We are a reliable and trusty company for you. We understand how important your home and business means to you! Our team is dedicated and determined to take care of your property and belongings. How? By having our team have the best training, all the right equipment, and responding immediately to your call.

We have on going training in

Crew Training
Fire Restoration
Water Restoration
Carpet & Upholstery Cleaning
Fire Restoration
Water Restoration
Carpet & Upholstery Cleaning
Mold Mitigation
Customer Service
You are our priority. If there is anything our team can do to improve and meet to your standards please let us know.

We are a reliable and trusty company for you. We understand how important your home and business means to you! Our team is dedicated and determined to take care of your property and belongings. How? By having our team have the best training, all the right equipment, and responding immediately to your call.


You are our priority. If there is anything our team can do to improve and meet to your standards please let us know.

Fire evacuation plan in place

6/4/2021 (Permalink)

It is important to have a plan in place when unexpected events occur. Safety meetings should be done occasionally to remind everyone about the importance in action needed to stay safe. If you currently do not have an evacuation plan no problem today is the day you can create one. When creating this plan remember to keep everyone’s special needs in mind such as children or elderly depending on your workplace, locate exits or routes such as floor plans and place throughout your building, monthly inspection on fire extinguisher, fire alarms and also keep safety kits stocked up. designate someone who is reliable, present and reacts quickly when having to disseminate information to employees, customers, news, etc. Practicing the evacuation plan helps reduce confusion when and if an emergency occurs.

Customer Satisfaction

6/4/2021 (Permalink)

Customer satisfaction is the top priority. When assisting customers you should go above and beyond to keep your client happy, by answering any questions they have or resolving any issues and concerns with a positive attitude. Always remember to smile and greet, it is important to exchange names and also introduce your workers to homeowners making everyone aware of who is on the job site and for communication and comfortability. Communication is key. Understanding your client by listening and repeating back the needs and concern. Be honest and have empathy. We understand the stress and discomfort you may be having during this time. You are our priority and so is your home. We want to create loyalty and hopefully a returning customers. The goal is that each customer leaves with a positive impression and experience with the company. You are important to us.

What does customer service mean to you?

Water Damage Services

4/14/2021 (Permalink)

Water is an essential to everyday life, but a small water damage can be horrible for a home. Water damages can be a huge headache to fix from a small leak in a pipe, leaky faucets, water damage is a huge safety concern. A small leak in your home can cause a huge water damage, take immediate action so your water damage will not be as severe. SERVPRO of San Jacinto/Idyllwild/Lakeview are available 24 hours a day, 7 days a week, 365 days a year, for any water emergencies, big or small. Also, SERVPRO of San Jacinto/Idyllwild/Lakeview trained technicians that have their certifications of Applied Structural Drying (ASD), Applied Microbial Remediation (AMR), and Institute of Inspection Cleaning and Restoration Certification (IICRC). Below are a list of steps to follow if your home has water damage.

  1. Stop the flow of water.

If the flooding has been caused by a burst pipe or a water heater failure, shut off the main water line for your home. Get in touch with an expert immediately if you cannot tell from where the water is coming.

    2. Turn off the power

If your home is flooded, cut off the electricity and gas from the main source. This isn’t as essential for small leaks or puddles, but for large floods turn them off to be safe.

    3. Contact your insurance company

If your home has water damage you should contact your insurance company immediately. Question you may ask regarding your homeowner policy coverage.

What is coverage? What is not covered?

We Answer the Phone Ready to Help

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of San Jacinto/Idyllwild/Lakeview has the specific water damage training and experience to help you through this tough time.

Call SERVPRO of San Jacinto/Idyllwild/Lakeview Today

(951)344-6114

Reasons why pipes burst

4/14/2021 (Permalink)

Burst pipes can happen any where to any type of building. It sounds like a car backfiring, this loud pop sound, when these water pipes burst. The result is major flooding in the home and structural damage problems for homeowners. Here are four main reason why a burst pipe can occur:
1.Moving Pipes
2. Water Pressure
3. Corrosion
4. Frozen Pipes

Moving Pipes
Pipes can move around in the walls and ceilings if they aren’t secured properly and there is a sudden build up in water pressure. You can actually hear your water pipes making noise in the those cavities. If it sounds like they are clanging against each other, it’s called water hammer. This is where the pipes are moving back and fourth due to not being held in place properly. Over time these will become weakened at the connections until the water pressure is too much and it causes the connection to ‘pop’ and water will then escape and with in minutes the entire floor could be flooded.

Water Pressure
The water pressure must be kept at a normal setting in order for your water supply pipes to work and function efficiently. If you notice an increase in the water pressure this can cause for a pipe to burst. The increase in the water pressure will eventually cause a rupture in the pipe which will lead to a burst pipe. If you think your water pressure has increased, it’s best to check it out immediately. Grab yourself a pressure gauge and attach it to a sink. The pressure will move the needle on the gauge and display the water pressure in PSI.
The water pressure in most homes is between 30-50 PSI which is sufficient enough and won’t cause any damage to the pipes.

Corrosion
Pipes are meant to last a long time but they can’t guarantee us reliable service for indefinitely. Over time, some buildings will experience corrosion which can cause the pipes to start to fail or decay. Corrosion is caused by an imbalance of pH in the water. It won’t seem like an immediate emergency, how ever over the years if ignored the corrosion will star to occur.

When buildings were first constructed the pipes would be made on galvanized iron, the minerals inside the water will start to slowly break down the galvanized coating and expose the iron pipe beneath. Once this happens over time the iron will turn to rust and gradually clog the interior of the pipe which prevents water from flowing through. As a result, your pipe may burst or the water flow may stop completely.

Frozen Pipes
In the winter months in areas that experience extreme cold weather, some serious issues arise for the water supply pipes in the homes. The water flowing through the pipe can become frozen. With ice having more volume than water, once frozen it will expand with in the pipe causing an increase in pressure. The pressure continues to build and the only way for it to escape is to force it’s way through the weakest section of the pipe.
In order to prevent your pipes from freezing try to maintain a temperature of above 55 degrees Fahrenheit.

What To Do When Lightning Strikes

12/6/2020 (Permalink)

Do- 

>If the weather is showing possible signs of a thunderstorms, keep an eye on the weather forecast and postpone your trip or activity, or make sure adequate safe shelter is readily available.

>Go indoors as quickly as possible. Remember the phrase, “When thunder roars, go indoors.”

>Seek shelter immediately even if caught out in the open. If you are caught in an open area, act quickly to find adequate shelter. The most important action is to remove yourself from danger. Crouching or getting low to the ground can reduce your chances of being struck, but does not remove you from danger.

Don't- 

>Don’t stay in open vehicles, structures, and spaces.

>During a thunderstorm, avoid open vehicles such as convertibles, motorcycles, and golf carts. Be sure to avoid open structures such as porches, gazebos, baseball dugouts, and sports arenas. And stay away from open spaces such as golf courses, parks, playgrounds, ponds, lakes, swimming pools, and beaches.

>Don’t stay near tall structures.

>Do NOT lie on concrete floors during a thunderstorm. Also, avoid leaning on concrete walls. Lightning can travel through any metal wires or bars in concrete walls or flooring.

Why Choose SERVPRO over DIY?

12/1/2020 (Permalink)

Choosing a water restoration company over trying your hand at DIY can save you time, money and a whole lot of stress! 

Big or small, any water intrusion inside your home can bring headaches, stress, and costly repairs. Rather than waiting too long to call in the pros or trying your hand at cleaning up yourself, SERVPRO can be at your home within hours helping you on your way to having your home back to normal! 

Why do you need to worry about secondary damages? 

Any moisture left behind after a water intrusion whether it comes from a supply line or a severe flood can turn in to major problem if not cleaned up and dried sufficiently. 

Even if you think you used your wet vacuum to pull up all of the water, you may be missing areas where water traveled. These are things to keep in mind:

  • Water travels to dry spaces while following the path of least resistance.
  • Moisture often ends up under flooring, behind baseboards, and underneath cabinetry, which remains invisible to the naked eye.
  • Secondary water damage occurs when moisture lingers, including the destruction of building materials and the onset of mold and mildew.

We are here to help!

If you have suffered from a leak and have cleared majority of the water, please give us a call and we can send out one of our highly trained technicians to inspect the affected areas for remaining moisture and go over the next steps with you. 

Tips For Flood Damages!

12/1/2020 (Permalink)

Finding flood damage in your home can create quite a bit of stress; after all, no one likes discovering that their living room has been turned into a water recreation facility. As a result, many homeowners are likely to panic and make poor choices in the hours that follow. You can avoid these mistakes by following the flood damage checklist below:

Ensure your safety

Once you see a flood of water in your basement, it may be tempting to go charging right in, but this is generally a bad idea. First, you need to ensure that you're safe. If the power is still on, you could be electrocuted. Additionally, sewage will make you ill, and the water from flood damage can conceal sharp objects to cut yourself on.

Shut off the water source

Now that you know you’re safe, next you need to ensure that the source of the water has been taken care of. Sometimes, this is as simple as turning off a water supply valve. However, more complex problems, like a flooded sewer line, could actually take a few hours. It's a good idea to call the appropriate professional, like a plumber, right away to give them time to start driving out to your flood damaged property.

Call your insurance

Sure, it's tempting to have your first call be to a flood damage clean-up professional, but there's a chance that your insurance doesn't contract out with them. Instead, it's better to have your insurance's claim number programmed into your phone. Call them, report the flood damage, and then call a professional they contract out with.

Call a clean-up crew

Most flood damage clean-up  projects are just too large for you to tackle by yourself. Besides, depending on where you live, you'll likely have mold to clean up afterwards as well. Any money spent on a flood damage clean-up crew will likely be well worth it.

Take pictures and document damage

Your insurance policy will need proof of flood damage if they are going to write you a check. When you're on the phone with your insurance company and the clean-up crew, take photos of the flood damage. Make sure to get detailed photos of valuable items.

If you've planned well, you'll also have pictures of your home in an undamaged state. This lets you prove the state that your house and items were in before the disaster.

Remove what can be saved

Once you've ensured that the area is safe, you have help on the way, and you've thoroughly documented the flood damage, you can begin to remove items out of the area. A word of caution: water is extremely heavy. Any water soaked items will weigh a lot more than you expect. Please, be careful not to injure yourself.

Begin the remediation process

This is where professionals will come in handy. During the remediation process, all excess water will need to be removed, the humidity will need to be brought down to an appropriate level, mold prevention steps will need to be taken, and damaged drywall or flooring will need to be replaced. All of this is a lot of work for one person, so please get professional help.

Why do water pipes burst?

11/12/2020 (Permalink)

Burst pipes can happen any where to any type of building. It sounds like a car backfiring, this loud pop sound, when these water pipes burst. The result is major flooding in the home and structural damage problems for homeowners. Here are four main reason why a burst pipe can occur:
1.Moving Pipes
2. Water Pressure
3. Corrosion 
4. Frozen Pipes 

Moving Pipes
Pipes can move around in the walls and ceilings if they aren’t secured properly and there is a sudden build up in water pressure. You can actually hear your water pipes making noise in the those cavities. If it sounds like they are clanging against each other, it’s called water hammer. This is where the pipes are moving back and fourth due to not being held in place properly. Over time these will become weakened at the connections until the water pressure is too much and it causes the connection to ‘pop’ and water will then escape and with in minutes the entire floor could be flooded.

Water Pressure
The water pressure must be kept at a normal setting in order for your water supply pipes to work and function efficiently. If you notice an increase in the water pressure this can cause for a pipe to burst. The increase in the water pressure will eventually cause a rupture in the pipe which will lead to a burst pipe. If you think your water pressure has increased, it’s best to check it out immediately. Grab yourself a pressure gauge and attach it to a sink. The pressure will move the needle on the gauge and display the water pressure in PSI. 
The water pressure in most homes is between 30-50 PSI which is sufficient enough and won’t cause any damage to the pipes.

Corrosion
Pipes are meant to last a long time but they can’t guarantee us reliable service for indefinitely. Over time, some buildings will experience corrosion which can cause the pipes to start to fail or decay. Corrosion is caused by an imbalance of pH in the water. It won’t seem like an immediate emergency, how ever over the years if ignored the corrosion will star to occur.

When buildings were first constructed the pipes would be made on galvanized iron, the minerals inside the water will start to slowly break down the galvanized coating and expose the iron pipe beneath. Once this happens over time the iron will turn to rust and gradually clog the interior of the pipe which prevents water from flowing through. As a result, your pipe may burst or the water flow may stop completely.

Frozen Pipes

In the winter months in areas that experience extreme cold weather, some serious issues arise for the water supply pipes in the homes. The water flowing through the pipe can become frozen. With ice having more volume than water, once frozen it will expand with in the pipe causing an increase in pressure. The pressure continues to build and the only way for it to escape is to force it’s way through the weakest section of the pipe. 
In order to prevent your pipes from freezing try to maintain a temperature of above 55 degrees Fahrenheit.